Returns & Refunds
Returns & Refunds
We believe support should feel as refined as the products themselves. This policy outlines how returns, refunds, exchanges, and eligibility are handled for beauty tools and devices purchased through Velvia Skin, with special attention to product condition, hygiene protection, and order accuracy.
At a glance
Return window
Within 30 days of delivery for eligible items.
Condition
Unused, unopened, and in original packaging.
Hygiene policy
Opened personal-care items may not be returnable.
Refund timing
Processed after inspection and approval.
Request first
Please contact us before returning any item so we can review eligibility and provide instructions.
Eligibility matters
Returns must meet condition, timing, and hygiene standards to be approved.
Inspection required
All returns are reviewed once received to confirm condition and completeness.
Damaged orders
If an item arrives damaged or incorrect, contact us promptly for priority support.
Refund method
Approved refunds are issued to the original payment method used at checkout.
What qualifies for return consideration
Eligible returns may be accepted within 30 days of confirmed delivery when the item remains unused, unopened, undamaged, and in its original branded packaging with all included parts, manuals, accessories, and protective materials. Because many beauty tools are used in direct contact with the skin, we reserve the right to decline returns that show signs of opening, activation, wear, or hygiene-related compromise.
Eligible
Unopened devices, sealed accessories, and complete orders in original condition.
Not eligible
Used items, opened hygiene-sensitive products, incomplete returns, or items damaged after delivery.
Request approval before shipping anything back
To begin a return, please contact our support team with your order number, the item name, and the reason for the request. If your return is approved, we will provide the next steps and the correct return guidance. Returns sent without prior authorization may be delayed, refused, or returned to sender.
What to include
Your order number, the product name, the issue or return reason, and clear photos when the item is incorrect, damaged, or not in expected condition.
Important
Please do not send a return until you have received instructions from our team. This helps us avoid misrouted packages and ensures faster processing once the item arrives.
If something arrives damaged, defective, or not what you ordered
We recommend inspecting your delivery as soon as it arrives. If you receive a damaged item, a defective product, or the wrong product, contact us within 7 days of delivery so we can assess the issue and offer an appropriate solution. In many cases, photos of the product, packaging, and shipping label will help us resolve the matter more efficiently.
Resolution options
Depending on the issue and product availability, we may offer a replacement, store credit, or a refund after review.
Inspection note
We may request additional details before confirming the final resolution, especially for transit damage or manufacturing concerns.
How refunds are reviewed and issued
Once your approved return has been received and inspected, we will notify you of the outcome. If the return is accepted, your refund will be issued to the original payment method. Please note that original shipping charges are non-refundable unless the return is due to an error on our side or an item that arrived damaged or defective. Processing times may vary depending on your payment provider.
After approval
Refunds are typically initiated promptly after inspection. Bank or card posting times can vary.
Partial refunds
In limited situations, a reduced refund may apply if returned items are incomplete, altered, or not in the approved condition originally described.
Exchange requests and non-returnable items
We do not guarantee direct exchanges on all items. If you need a different product, the fastest route is often to request return approval for the eligible item and place a new order separately once your request has been reviewed. Certain items may be marked final sale or may not be returnable due to hygiene, sanitary protection, customization, or limited-availability conditions.
Common non-returnable categories
Opened skin-contact tools, used attachments, personal-care accessories, and any item noted as final sale at the time of purchase.
Best next step
Contact our team before taking action so we can confirm the most suitable resolution for your order.
A clear process, handled with care
Our goal is to keep every support experience calm, transparent, and easy to follow. If you are unsure whether your beauty device or accessory qualifies for return or refund consideration, please reach out before sending anything back. We will guide you through the next step as clearly as possible.
Contact Velvia Skin
Phone
Address
705 DELIA DR, C Longview TX 75601
Shipping timeframe
3–5 business days
