Overview

These Terms of Service apply to all visitors, customers, and users of the Velvia Skin website. By accessing our website, browsing our collections, placing an order, or communicating with our support team, you agree to be bound by these Terms and by any policies referenced within them.

If you do not agree with any part of these Terms, you should discontinue use of the site. Your continued use of the website after updates are published constitutes acceptance of the revised Terms.

Eligibility & Acceptance

By using this site, you confirm that you are legally capable of entering into binding agreements in your place of residence, or that you are using the site under the supervision of a parent or guardian who has agreed to these Terms on your behalf.

We reserve the right to refuse service, cancel transactions, suspend accounts, or limit access where use of the site appears unlawful, abusive, fraudulent, or inconsistent with these Terms.

Product Information

We strive to present product descriptions, device details, materials, finish references, care information, and visual representations as accurately as possible. However, slight variations in color, packaging, finish, or presentation may occur due to display settings, manufacturing updates, or natural product differences.

Product content is provided for general informational purposes and should not be interpreted as medical advice, diagnosis, or treatment guidance. Our beauty tools and devices are intended for cosmetic and personal care use only. You are responsible for reviewing product instructions before use and for discontinuing use if irritation or discomfort occurs.

Orders, Pricing & Payment

Prices displayed on our site are shown in the currency indicated at checkout and are subject to change without notice. We reserve the right to correct pricing, description, inventory, or promotional errors at any time, including after an order has been submitted.

Submission of an order does not guarantee acceptance. Orders may be reviewed for billing accuracy, product availability, shipping compatibility, or fraud prevention purposes. If we are unable to accept an order, we may cancel it and issue an appropriate refund where payment has already been captured.

• You agree to provide current, complete, and accurate billing and payment information.
• Promotional offers are valid only under the conditions stated at the time of publication.
• Discount misuse, unauthorized resale activity, or chargeback abuse may result in order cancellation or account restriction.

Shipping & Delivery

Orders are typically delivered within 3–5 business days after processing, unless otherwise stated on the product page or during checkout. Delivery estimates are provided for convenience and are not guaranteed time commitments.

Shipping timelines may be affected by carrier delays, weather events, peak-volume periods, incomplete delivery information, or other circumstances outside of our direct control. Once an order has been transferred to the shipping carrier, risk of delay attributable to transit conditions rests with the carrier.

Customers are responsible for submitting accurate shipping details. We are not liable for delivery issues resulting from incorrect, incomplete, or outdated address information provided at checkout.

Returns & Refunds

Returns and refunds are governed by our Returns & Refunds and Refund Policy pages, which are incorporated into these Terms by reference. Please review those policies carefully before making a purchase.

In general, returned items must be unused, in original condition, and submitted in accordance with our published return instructions. Certain items may be non-returnable for hygiene, safety, customization, or final-sale reasons.

We reserve the right to decline return requests that do not meet our stated requirements, show signs of use inconsistent with routine inspection, or fall outside the eligible return window.

Account & Information Accuracy

If you create an account on our site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us promptly of any suspected unauthorized use.

You are also responsible for ensuring that all information provided to us, including shipping details, contact information, billing data, and return request information, remains accurate and current.

Intellectual Property

All content on this site, including but not limited to text, product descriptions, photography, layout systems, graphics, icons, visual treatments, logos, brand assets, and design elements, is owned by or licensed to Velvia Skin and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, transmit, republish, exploit, or create derivative works from any site content without our prior written permission, except for limited personal, non-commercial use directly related to browsing or purchasing from the site.

Acceptable Conduct

You agree not to misuse the website or any of its services. Prohibited conduct includes, but is not limited to:

• Using the site for unlawful, deceptive, abusive, or harmful purposes.
• Attempting to interfere with site functionality, security measures, or connected infrastructure.
• Submitting false orders, fraudulent payment information, or misleading claims.
• Harvesting data, scraping content, or using automated tools without authorization.
• Infringing intellectual property rights or violating privacy rights of others.

We reserve the right to investigate misuse and to suspend or permanently restrict access where necessary to protect our customers, systems, and brand integrity.

Third-Party Services & Links

Certain functions on our site may involve third-party services, including payment processors, analytics tools, shipping providers, or linked external websites. We do not control and are not responsible for the content, policies, availability, or practices of third-party platforms.

Your use of third-party services may be subject to separate terms and policies, which you should review independently before engaging with those services.

Disclaimer of Warranties

To the fullest extent permitted by law, this site and all products, content, and services made available through it are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

We do not warrant that the site will be uninterrupted, secure, error-free, or free of harmful components, or that the information presented will always be complete, current, or suitable for every intended purpose.

Individual results from beauty routines and device use may vary. Product performance may depend on skin type, frequency of use, routine compatibility, handling, and compliance with care instructions.

Limitation of Liability

To the maximum extent permitted by law, Velvia Skin and its affiliates, directors, officers, employees, contractors, service providers, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of the site, products, content, or services.

This includes, without limitation, loss of data, interruption of service, loss of opportunity, lost profits, device misuse, delayed deliveries, or dissatisfaction arising from subjective expectations not expressly guaranteed by us.

Where liability cannot be excluded under applicable law, our liability will be limited to the amount paid by you for the relevant product or service giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Velvia Skin and its affiliates, service providers, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or related to:

• Your breach of these Terms.
• Your misuse of the site or any product purchased through it.
• Your violation of any applicable law, regulation, or third-party right.
• Any information or materials you submit through the site.

Changes to These Terms

We may update or revise these Terms of Service at any time to reflect changes in our operations, product offering, legal requirements, or service practices. Updated versions will be published on this page with a revised effective date where appropriate.

It is your responsibility to review the Terms periodically. Continued use of the site after any revisions have been posted constitutes acceptance of those revised terms.

Contact Information

If you have questions regarding these Terms of Service, our policies, or a recent order, please contact us using the details below.